1. Complete return slip
Please complete the return slip and place it in the return package with the items to be returned. This helps us to speed up the processing of your return.
Please make sure that the items you want to return are not worn and do not remove any labels.
2. Take the parcel to our shipping partner
Within the European Union, you will receive a free return label with every order. Attach the label to the parcel so that it is clearly visible and take it to one of our shipping partners. Keep the delivery receipt until your return is complete. The receipt is your proof of return.
If you do not have a return label, please contact our customer service team.
Please note that customers from outside the European Union are responsible for their own return shipping costs.
3. Receive refund
Once your return has arrived and been reviewed at the warehouse, you will automatically receive your refund. Your refund will be credited to the payment method you used when purchasing the returned items. This can take up to a maximum of 14 days.
If you have further questions or need help, please visit our help pages.